SAP Conversational AI
SAP Conversational AI – a chatbot solution from SAP
What are chatbots?
Chatbots are newish technologies, their main goal is communication with the customers. If your business has a website, where a lot of people ask questions, and you have to answer the same questions hundred times a day, you have the option to integrate a chatbot into your webpage, that will do this annoying work.
Chatbots run on different NLPs (neuro-linguistic programming) – which are good for language recognition and they are capable of learning from previous communications. You can serve your customers with an easy solution to chat with your bot just like they would on any social network platforms. Nowadays people chat more in text than talk, so it is perfect for them, too.
Why SAP CAI?
SAP Conversational AI has a lot in common with any chatbot solutions, the biggest advantage of it is the out-of-the-box integration capability with SAP systems, especially with Contact Centres.
It has a fancy web development page where you can train your bot, and it comes better with every single conversation! If the chatbot cannot answer a question, the integration can navigate the customer to a flesh-and-blood operator. Then the operator can communicate with the user via text message, or even a call.
SAP delivers its solution with a lot of predefined languages, the most common ones – like English, German, and Spanish – come with native support and advanced recognition capabilities.
How to do it?